Sourcing to China can be cost effective, but if something goes wrong, it could have a dramatic effect on your bottom line — and negatively impact customer opinion of your business. Can we trust domestic producers and distributors to control quality with fervor equal to their pursuit of low wages? Cheap labor is the easy part; the quality thing is a much tougher nut to crack.

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By Rebecca A. Morgan

Sourcing to China can be cost effective, but if something goes wrong, it could have a dramatic effect on your bottom line — and negatively impact customer opinion of your business. Can we trust domestic producers and distributors to control quality with fervor equal to their pursuit of low wages? Cheap labor is the easy part; the quality thing is a much tougher nut to crack.A product recall is a very visible and expensive sign of a serious quality problem. The life threatening potential of some problems long ago led American government and producers to develop recall and reverse distribution systems.

For the most part we’ve become good at figuring out which product is at risk, where it went, and executing the recall process with limited harm to life. But lately faith in American product-based businesses has been shaken by the apparent lack of due diligence in assuring low-wage Chinese suppliers meet the same standards as our own. Read the rest of “Is Sourcing in China Safe?” or post a comment