Great Customer Disservice!
China Eastern Airlines MU566 from Sydney to Shanghai was delayed again. This time by only three hours. A “newly fitted part”, an Australian engineer had told me, had failed the test after being installed on the aging 737. A new part had to be found.
This was the second delay in less than a week that I had endured on a China Eastern Airlines flight. Six days earlier my flight from China to Australia required a…
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