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Ernie TadlaÀÇ

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• "CEO Steve Ballmer (Nortel¿¡¼­ ¾àÅ»µÇ´Â) Áß±¹ ±×ÀÇ `¾ÆÁÖ ¹®¹úÀÌ ÁÁÀº'´Â CEO¸¦À» °¡Áø ½Å¿ëÇß´Ù º£ÀÌ¡¿¡ ÀÖ´Â Áöµµ·ÂÀ» °¡Áø °ü°è °³·®."

• "Redmond ÃÖ°í ÇàÁ¤°ü Á¶Â÷ Áö±Ý °ÅÀÇ Confucian, Áß±¹¿¡ ÀÖ´Â ÀÌÀÍ¿¡ °üÇÏ¿© ±×µéÀÇ ±Ô¹ü º¸´Ù´Â È®½ÇÇϰÔ, ÂüÀ»¼ºÀÌ ÀÖ´Â ¼Ò¸®°¡ ³ª°í ÀÖ´Ù. ¿ì¸®°¡ À̰ÍÀ» ÀνÄÇÏ´Â `´ÂÀÌ´Ù ±ä ¿©Çà' ¸»Çß´Ù Kevin Á¸½¼ ÀÇ ¼¼°èÀûÀÎ ÆÇ¸ÅÀÇ ±×·ì VP¸¦."

¸¶ÀÌÅ©·Î¼ÒÇÁÆ®¿Í Áß±¹¿¡ ÇöÀç °»½ÅÀ» À§ÇØ, Guanxi (°ü°èÀÇ ¿¹¼ú)¸¦ ÀÐÀ¸½Ê½Ã¿À: ¸¶ÀÌÅ©·Î¼ÒÇÁÆ®, Áß±¹ ¹× ºô °ÔÀÌÃ÷' ·Î¹öÆ® Buderi¿Í Gregory T.ÀÇ Àü¹æ µµ·Î¸¦, À̱â´Â °èȹ. Huang.
 

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Wal-Mart came to China in 1996. In a retail market that has a 15 per cent a year annual sales growth, after a decade of fighting the Chinese Way, Wal-Mart had only 3.1 per cent of the market, compared with 60 per cent of the Mexican market. Like Microsoft, it has finally seen the light and is adapting to Chinese consumers customs and culture.
Recent changes include:

• acquiring a Taiwanese-owned chain of more than 100 box-stores in 20 provinces in China, for $1 billon, which will still give it only 8.9 per cent of the retail market.

• selling fresh fish, crabs, clams, eels and tortoises. Consumers plunge fishing nets into the serve-yourself, in-store tanks. No dead fish for the Chinese.

• Displaying meat uncovered.

• after eight years of fighting it, Wal-Mart has accepted organized labor and unions in their stores.

• replacing their American chief China executive, a 32-year Wal-Mart veteran from Bentonville, Arkansas, with a Chinese Hong-Kong retailing executive who ran 1,400 stores in Asia and has opened 800 stores since 2001.

Companies like Wal-Mart and Microsoft have deep pockets and other global revenue streams to be able to afford ten- and twelve-year learning curves in China.

My mentor used to say: ¡°The wise man learns from experience.
The very wise learn from other people¡¯s experience.¡±

From China Business Culture: Strategies for Success.
Wang, Zhang and Goodfellow.

¡°Understanding changing business values and the characteristics of the Chinese business culture is a challenging project. It is a process of accepting differences, adapting to change and adopting new ways of managing across cultures. Unfortunately, for every one cross-culturally viable project that proceeds to the formal stage of business-business negotiations, it is estimated that up to nine out of ten fail because of ¡°misunderstandings. Cultural risk factors have been not taken seriously enough by many businesspeople.¡±

• Next Week:  Summary and Epilogue of ¡°How to Live and Do Business in China: Eight Lessons I Learned from the Communists. 

Ernie Tadla  www.odysseychina.net

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