Lügen
Durch Alexander de Nerée
Eine Beeinträchtigung von meinem, in sich interessanter Beruf, ist, daß ich eine Menge Lügen in meiner täglichen Arbeit antreffe. Gegenteil zu populärem glauben, daß es nicht soviel die Rechtsanwälte ist, die das Lügen tun. Obgleich ich zulassen muß, daß Rechtsanwälte im Allgemeinen nicht leicht überzeugt werden, mit Informationen zu zerteilen, geschweige denn die Wahrheit, ziehe ich es vor, zu denken an, was wir tun, wie das geschickte Redigieren der Informationen, um eine bestimmte Version der Wahrheit zu passen. Kein Schaden in dem. Das ist, was Rechtsanwälte gezahlt werden, um zu tun.
Aber, zwecks die Informationen zu redigieren, müssen Sie die Informationen zuerst einholen. Und das ist nicht so einfach, wie es klingen kann. Zuerst gibt es den Filter der hurt Gefühle des Klienten, die Marken es schwierig, irgendwelche relevanten Informationen einzuholen. An sein starkes glauben Sie von der Korrektheit und die Gerechtigkeit seiner eigenen Position, der Klient filtert heraus alles, das scheint, in seinem Nachteil zu sein.
„Sie beschwerten nie sich über die Qualität unserer Produkte und jetzt, aus dem bleu heraus, wünschen sie ihre Geldrückseite und behaupten Beschädigungen! Das ist unvernünftig.“ In sich dieses ist ein guter Punkt, der relevant erlaubterweise sein könnte, aber nicht wenn der Klient vorbei `beschwerte nie sich' Mittel, die `sich nie ausgenommen innen 40 E-mails beschwerte, daß ich, beschloß nicht auf zu antworten und auch, beschloß nicht zu geben meinem Rechtsanwalt'. Man kann die Freude am Rechtsanwalt sich vorstellen, der mit diesen 40 E-mails konfrontiert erhält, nachdem es auf ungefähr gegangen ist, wie unvernünftig diese vollständige Situation für seinen Klienten ist.
Schwierigere sogar dann erhaltene Informationen von Ihrem eigenen Klienten, erhalten die Informationen, die Sie von Kostenzählerfach Ihres Klienten benötigen. In a recent case the other party was so stubborn in its unwillingness to give any information, that we had to ask the court in the Netherlands to order them to give it up.
Thankfully no e-mails ruining my case surfaced and the judge was, at least temporarily, impressed with the fact that two people had flown from Hong Kong for a hearing of one hour. And with me, she was suspicious of the fact that somebody could be so reluctant to give information. They have something to hide…. So as always, I am wondering what they are not telling me.
Alexander de Nerée, De Neree Advocates
February 14th, 2008 at 6:48 am
Too true. As a headhunter I am probably lied to only slightly less than a police officer and only slighlty more than family doctor.
I find the omission of facts especially challenging when it comes (or doesn’t as the case may be) from my clients. In my role it is important to pre-handle as much as possible and when things come up at the 11th hour this becomes quite difficult.
February 15th, 2008 at 12:31 pm
I speak on the side of the “unseen customer” whom we’ve been complaining about above: I see a lot of misunderstanding can possibly arise when expectations are not deliberately asked for nor clearly defined from the beginning. Likewise when the benefit of your services has not been clearly stated, there is little motivation for anyone to be cooperative.
As a professional person providing a professional service, it is frequently an expectation of the paying customer that the lawyers and recruiters of the world step up and ask the right questions to make sure the benefit of their service is clear, and that everyone’s expectations have been clearly stated. Face it, some folks aren’t good communicators, or don’t know any better.
An unspoken expectation: You are being paid to be the better communicator. After all, why would someone come to you otherwise? If the benefit of your service is not clear from the beginning, then quite simply, there is no motivation in further discussion nor in volunteering all the information that would be helpful to you. Offer the horse a carrot so he will follow you.
If you haven’t fulfilled the superior communication role, then, yes, of course there will appear to be what you perceive to be lying - when in fact its just a mere instance of the lawyers and recruiters not asking enough questions.
Granted there are folks who are outright deceptive - up to you to decide whether you wish to deal with them. As you say, this is a drawback to your profession.
March 2nd, 2008 at 2:54 am
Thanks Alexander for this insight, although I’m somewhat puzzled though as to why you would choose to tag this opinion to business with China. My own experience is that your observation is universal and has no special significance to China or the Chinese. We can observe similar behaviors in any culture. Facts are an essential currency of all business. Consumers of fact must be careful to distinguish fact from non-fact. The amount of effort devoted to that process depends on the value placed on the use of facts and how that use will impact a particular business operation. Authentication (verification, confirmation) is crucial for high value transactions. At Horizon Data we use triangulation as a routine means of distinguishing fact from non-fact. Of course, the cost is higher, but that is what clients expect if they want and need facts for their business; whatever that busines may be.