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2007³â 11¿ù 14ÀÏ Áß±¹ »ç¾÷ ¼º°ø´ã¿¡ ÀÇÇÏ¿©

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»ç¾÷ Ä¿¹Â´ÏÄÉÀ̼ǿ¡ ´ëÇÑ Confucian È¿·ÂConfucius´Â Áß±¹ ¾Æ½Ã¾Æ¿¡¼­ ¾ÆÁ÷µµ »ì¾Æ ÀÖ´Ù (ÀϺ»¿¡¼­, Çѱ¹ ¹× º£Æ®³² »Ó¸¸ ¾Æ´Ï¶ó). Marx LeninÀÇ (À¯·´ÀÎ) ¾ÆÀ̵ð¾î º¸´Ù´Â ¸Ö¸® ´õ °­Çß´ø Áõ¸íÇØ¼­, ±×ÀÇ µµ´ö ¹× »çȸȰµ¿ öÇÐÀº [±×ÀǰÍ] ºÀ°Ç °¡¸£Ä§ÀÇ ½±°Ô ±Øº¹Çß´Ù Áß±¹¿¡ ÀÖ´Â Áß±¹ °ø»ê´çÀÇ °øµ¿À¸·Î ÇàÇÑ ³ë·ÂÀ» "¸éÇÏ°Ô Çß´Ù ±¹°¡¸¦." »óÇØ¿¡¼­ ŸÀÌÆäÀÌ¿¡¿¡ È«Äá ½Ì°¡Æ÷¸£¿¡, ±× ¿µÇâÀº Áß±¹ »çȸ, ƯÈ÷ Áß±¹ »ç¾÷ Ä¿¹Â´ÏÄÉÀ̼ÇÀÇ ¸ðµç ¾ç»ó¿¡¼­ º¸ÀÏ ¼ö ÀÖ´Ù.

»ç¾÷ Ä¿¹Â´ÏÄÉÀÌ¼Ç 1¿¡ ´ëÇÑ Confucian È¿·ÂÁß±¹ º¸°í´Â °ø¼ÕÇÏ°í ±×·¯³ª ¹«ÀǹÌÇÑ ³¹¸»·Î ¼ö½Ã·Î ä¿öÁø´Ù; »ó¾÷ Åë½Å¹®°ú ÆÑ½Ã¹Ð¸®´Â Á¡¿¡ ¾ò±â À§ÇÏ¿© 1°³, ¹× ¼ö½Ã·Î 2 3 ÀÇ Àý °¡Áö°í °£´Ù. Áß±¹ ȸÀÇ´Â ÀÏ¹Ý ±×¸®°í/¶ÇÇÑ Ç¥¸é ¸é´ãÀÌ Æ¯Â¡ÀÌ´Ù: Àú ¾Æ¹«µµ¸¦ ÁöŰ±â ¾ó±¼À» ÀҴ´٠¸íÈ®ÇÏ°Ô ÀǰßÀÇ Àüü ¹üÀ§ ½ÃÇè º¸´Ù´Â ´õ Áß¿äÇÏ. Áß±¹ Ä¿¹Â´ÏÄÉÀ̼ǿ¡¼­ ¾ø´Â ¹«¾ùÀÌ Àß Ãß·ÐÇÑ ³íÀï, °­ÇÑ °á·Ð, ¸íÈ®ÇÑ ±Ç°í, ¾î·Á¿î Áú¹®, ¼ÖÁ÷ÇÑ ÀÇ°ß ¹× ¼ÖÁ÷ÇÑ ºÒÀÏÄ¡´Â ÀÌ´Ù. ¸ðµÎ´Â »ç¶÷ÀÌ, ¸íÈ®ÇÏ°Ô ¸»Çϱâ À§ÇÏ¿© ¸íÈ®ÇÒ ¿ä±¸ÇÑ´Ù À̰ÍÀº ³ª°¡ »ý°¢ÇÏ´Â ¹«½¼ÀÌ´Ù¹× ÀÌ·¸°Ô ÀǰßÀÌ ¸ÂÁö¾Ê´Â ±×µé°ú °¡Áø °ü°è¸¦ ³«»óÇÏ´Â ¸ðµç ¸ðÇè (ƯÈ÷ °èÃþÀû °ü°è¿¡¼­).

¼º°øÀûÀÎ »ç¾÷ Ä¿¹Â´ÏÄÉÀ̼ÇÀº ¸ðÇèÇØ »ç¶÷µé¿¡°Ô ´Þ·Á ÀÖ´Ù. ¿¹¸¦ µé¸é, ¸¸¾à¿¡ ¾¾ÀÎ °æ¿ì¿¡. A. ¾¾ÀÇ ºÎºÐ¿¡ ´ëÇÑ ¸î¸î ½É°¢ÇÑ ¹®Á¦°¡ ´Ù´Â °ÍÀ» ¹Ï´Â´Ù. B.ÀÇ °èȹ ±×´Â ¾¾¸¦ ¸¸µé¾î¾ß ÇÑ´Ù. B. ¸íÈ®ÇÏ°Ô À̰ÍÀ» ÀÌÇØÇØ ºñ·Ï À§Çè¿¡ ³» ¸Ã±â±â ÀǹÌÇÏ´õ¶óµµ, ¾¾¸¦ ³«»óÇÏ´õ¶óµµ. B.ÀÇ °¨°¢. ¾Æ¹«°Å³ª ¾¾ ¿¡ÀÇÇÑ ´õ ÀûÀº º¸´Ù´Â ÃÑ un¬derstanding. B. »ç¾÷¿¡¼­ ¿ë³³ÇÏ±â ¾î·Æ´Ù. ±×·¯³ª ¸¸¾à¿¡ ¾¾ÀÎ °æ¿ì¿¡. A. Áß±¹¾î ±×´Â ¾Æ¸¶ °í·ÁÇÒ °ÍÀÔ´Ï´Ù À̾ú´Ù ¸íÈ®ÇÏ ±×ÀÇ ºÒÀÏÄ¡¿¡ °üÇÏ¿© °Í°ú °°ÀÌ ¹«·ÊÇÏ, and would normally speak the message in an indirect way in order to preserve harmony and good relations. Face or politeness—no risk—would be more important to Mr. A. than clear communication.

Confucian effects on business communication 2It all comes down to attitude. A Chinese may work in an office, wear a business suit and have advanced degrees but he will still communicate in the way his mother taught him. He will worry more about being polite than being clear, more about not hurting his relations with others than arguing to find the right answer. No matter what his education or experience, he will tend to follow the Rules of Communication laid down by Confucius. Why? He believes in these Rules, believes that being polite is more important than being clear.

Confucian effects on business communicationBeliefs are among the most powerful influences on human behavior. Stronger than ideas from the brain, beliefs just are. Few Chinese can explain why politeness is most important: they just know it is. Very few Westerners can explain why clarity is the most important either. Changing how people communicate begins by and depends on changing the why. Your challenge in developing relations with Chinese partners or coworkers is to stop insisting on following Western rules, and, as much and as often as possible, finding a compromise between two very different ways of looking at reality.

The Chinese character for listening, (ting ôé ) implies listening with your ears, eyes and heart.
Dr. Stella Ting-Toomey

Greg Bissky, www.treasuremountain.com

This is the fourth and last part of the article ¡°Communication in Chinese Offices¡±.

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