Arijit Sengupta著

私は中国語であることを起こる私のCOOの中枢神経刺激剤との進行中の賭を有する。 彼は中国のビジネス過程のアウトソーシング(BPO)工業がインドの昼食を数年以内に食べることを信じる。 インドの企業心および革新がBPOsインドの音を中国人を含むすべての競争相手助けるIつは一方では確信していたいままで常に。 最近まで、私は決して私が実際に賭を失うかもしれないこと心配しなかった。 氏との最近の会話。 Rocヤン(CEOの 中国データグループ、一流の中国人BPOは)私を多分中枢神経刺激剤が賭に結局勝つことができることはじめて認めさせる。

氏。 ヤンは中国がBPO競技場のインドをなぜ打つかもしれないか複数の理由を上げた。 私が前に聞いたあることがこれらの理由の一部: 従業員の撹乳器率、より低く有効なサラリーおよびよりよい下部組織を下げなさい。 中国にこれらの利点が今日あるかもしれない間、インドはよりよい下部組織の場合には(ように)それらにそのうちに演説できるまたは中国は自身のBPO工業が更に開発するのと同じ問題に直面する(従業員の撹乳器の場合にはように)。

競争の要因氏の何人か。 育てられるヤンは(端末相互サービスかより複雑にされた操作手順を提供する機能のような)かなり多分彼の特定の会社私のために有効すべての中国のBPOsにあてはまることを想像できないであるが。 さらに、私はインド人が楽しむ比較優位と厳密の同じ要因上げるインドのBPOsのCEOsとの会話を想像してもいい。 右であるかだれがの分析はこのブログの範囲を超えてある。 Most probably, only time will tell who is right on this issue.

One point that Mr. Yang highlighted however may turn out to be the secret weapon of the Chinese BPO industry. Contrary to popular perception, the Chinese BPO industry has existed for many years and quite possibly is as old as the Indian BPO industry. The reason that the Chinese have stayed under the radar is that they primarily serve the Chinese market. As Mr. Yang pointed out, because their customers are also Chinese they could never count on labor cost differentials as a critical factor in their business. Thus, out of necessity, they have had to be incredibly cost conscious. He believes that because the Indians have enjoyed a large labor cost differential relative to their customers, they have been much less labor efficient than the Chinese BPOs.

I must admit that many Indian BPOs often have an attitude that labor is cheap so we can always throw a lot of bodies at any problem. This has in many cases led to inefficient use of labor. If Chinese BPOs have truly figured out a way to be profitable in the absence of a labor cost advantage and are now shifting their attention to the US market then Indian BPOs may have cause for concern. An industry that is used to running lean and mean in their own country would have a huge advantage once they gain the additional advantage of the labor cost differential between China and the US. Look out India!

In reality, if the Chinese BPOs can truly bring labor-efficient solutions to the market, that would only spur Indian vendors to respond similarly. Due to the high employee churn rates and salary increases, Indian BPOs have already started to become more labor efficient. The entry of labor-efficient competitors from China would only accelerate the trend. I would expect to see even faster efficiency and accuracy improvements primarily via the adoption of new technologies and consistent processes across customers. This competition from China may just help spur the Indian vendors to the next stage in their evolution.

Arijit Sengupta, the Rational Outsourcing Blog and CEO, BeyondCore, Inc.