Vendendo nel più grande mercato di consumatore del mondo
1.3 miliardo clienti - un mito o una realtà
Da Tsering Kyinzom
1.3 miliardo clienti. Ciò è il numero magico che blocca l'immaginazione di ogni azienda nel mondo con qualcosa vendere in Cina. Molti sarebbero tentati per pensare che anche se afferrano così piccolo come 1 per cento della percentuale del mercato, ancora ha 10 milione clienti. Bene, quello è un calcolo matematico semplice e rimane appena quello. Il trucco si trova nel capire la Cina miliardo-più popolazione, che cosa comprano, la loro alimentazione di spesa e che cosa determina il loro modello d'acquisto. Nelle parole di ordine, nella mente e nel raccoglitore del consumatore cinese.
La Cina sta passando attraverso un'asta economica senza precedente e le tasche della gente stanno ottenendo più profonde con molti aspettano per abbracciare i nuovi concetti ed abitudini di lifestyle. Che cosa era fino a poco tempo fa non disponibile, proibito a o unaffordable ora è disponibile ed acquistabile. Allo stesso tempo, questa è la Cina con le molte secondario-Cine - la città e la campagna, i coltivatori e gli uomini d'affari, giovane e vecchio. Su 1.3 miliardo genti, soltanto circa 400 milioni in tensione nelle aree urbane. E la distribuzione del reddito è estremamente irregolare.
Un paese delle contraddizioni
La Cina non è giusta un paese degli estremi, ma anche un paese delle contraddizioni. Sull'una mano, la gente cinese non si occupa di viaggiare per le miglia nell'inseguimento di molto o non spende un'ora che negozia sul necessario nudo. D'altra parte, spenderanno una fortuna sulle marche premie come manifestazione della loro condizione sociale ed economica.
Quello non è tutto. There are significant differences among Chinese buying habits - influenced by their generational gaps and place of origin. For example, those above 35 are more traditional and prefer to shop from local stores while those under 30s are more exposed to Western products. Similarly, those living in coastal cities like Shanghai and Guangzhou have higher spending power as compared to smaller inland towns and villages.
The young consumer group and emerging middle class
It is the young breed of consumers with high disposable income and the vast aspirational middle class of China who are the target audience for foreign companies.
An increasing number of young Chinese with high levels of education belong to the majority of the big-earner-big-spender class. Instead of concentrating on the 8-million affluent households, companies are now increasingly catering to the 30-million middle class families, many of them in second-tier cities. In fact, it is the emerging middle class that has propelled the sale of consumer products like televisions, mobile phones and personal computers in China.
Competition in the market
Amid all the hype on China’s rapid modernization and growth, the Chinese marketplace is not without its fair share of challenges for new entrants as well as those already established there.
Competition is intense. It not only comes from other foreign companies attempting to capitalize on the China opportunity, but also from home-ground companies who enjoy regional patronage, strong connections and a deep knowledge of the local environment. Some of them have grown to become local powerhouses and have become stronger by applying global know-how in a local context. For instance, companies like home appliance giant Haier and PC maker Lenovo have the traits of truly global competitors.
≺ Haier has grown from a refrigerator factory in Qingdao into the biggest home appliance manufacturer in China and a major supplier to over 160 countries over the last two decades. Its phenomenal success is attributed to the company’s “one low, three high” strategy, the one low being “cost” and the three highs as “value, growth and quality”.
≺ Lenovo is undeniably the “global Chinese company”. From its humble beginning 20 years ago, it has become the world’s third largest manufacturer of personal computers and its purchase of the PC division of IBM is recognized as the most daring overseas acquisition by a Chinese company. The company’s aggressive strategy of combining low price with cutting-edge technology has made it a stunning success.
Many multi-national companies had to shut down due to its failure to keep pace with domestic competitors. Australian beer and wine giant Fosters, for instance, went to China in 1993 and had to liquidate its business after 13 years without profit. Although China has the largest beer market, the company found it a tough environment to operate in due to weak branding and competition from low-priced domestic beers.
Another factor that contributes to the China market competitiveness and the challenges faced by foreign entrants, particularly in retail, is its fragmented nature. Even though global retailers like Wal-Mart and Carrefour have successfully made their presence felt, organized retail in China is still small, accounting for 20 percent as against 80 percent in the developed world. Organised retail still faces a large amount of competition from the high concentration of privately owned retail outlets and mom-and-pop shops scattered across the length and breadth of the country.
However, by using the right strategies and having a long-term approach, many global companies have cracked the market. Procter & Gamble, for instance, is a success story. It entered the market in early 1980s, just about the time China opened its doors to the outside world. Seeing the opportunity, it has taken a long term view to success in China.
Specifically it has shown a long-term commitment to its China operation, introducing world-class technologies to China, building firm relationships with the concerned authorities at both the local and national levels and has developed itself into a strong local company. P&G’s meticulous groundwork as part of its market entry strategy also paid huge dividends. It went to the market three years before it actually started selling its products, during which time it solely focused on creating brand awareness.
Lessons from the front lines
James McGregor, having lived in China for almost two decades as a successful journalist and China investor, in his book “One Billion Customers” mentions that:
≺ China is modernizing, not necessarily Westernizing. It helps to retain a Chinese essence in your business.
≺ Avoid joint ventures with government partners unless there is no choice. If required, understand that the partnership is about China obtaining your capital, technology and know-how while maintaining Chinese control.
≺ Don’t just go by the Chinese feasibility market study. It will be aimed at attracting your interest and not always painting the real picture. Do your own due diligence.
≺ A long-term approach to China is a must. One must not be bogged down if the initial returns are not as promising as was hoped. Losing focus will ensure you do not recover the value of the time and resources spent initially.
≺ There is no place for passive investment in China. A company has to be actively engaged in forging relationships, building its brand and securing itself as a local company.
≺ Don’t equate language ability with business acumen. The savviest of the Chinese businessmen may not know a word in English or has an overseas qualification.
≺ Don’t bribe. Focus on building a long-term, mutually beneficial relationship.
≺ An entrepreneur in China must understand politics, but cannot directly participate in politics. Your company also has to help solve the country’s problems.
Conclusion
Despite large-scale investment and interest from foreign players, China still remains a medium-sized market. The high GDP rate notwithstanding, it will take many more years for the Chinese to prove that their spending ability matches the promise their population offers. Overzealous companies, who jump on the plane to China simply looking at the impressive figures, are in for a nasty surprise. However China remains a huge opportunity with many untapped sectors and a large population and growing middle class demanding new products and services. The key factors lie in adopting sound business practices and taking a long term view to developing a local business.
(Source – Knowledge@Wharton, http://knowledge.wharton.upenn.edu/, Emerging Opportunities in BRIC, www.atkearney.com; China’s Growing Consumer Market, www.klakogroup.com)
Tsering Kyinzom, China Trade Gateway




































March 26th, 2008 at 8:33 am
Tsering - great article. One of the more “realistic” perspectives relating to the Chinese marketplace that I’ve read. Incredibly interesting to read. China has great potential, but it won’t be an overnight success. Things take time.