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يتمّ عمل في الصين

يونيو - حزيران [13ث], 2007 بالصين عمل نجاح قصص

ب [أنيلسوب]

يتمّ عمل في الصينالتغير وتقدم في الصين فلكيّة حتّى إلى ساكن محلّيّ صينيّة بما أنّ بنفسي. [إفري تيم] يذهب أنا [بك تو] زيارة, أنا يضطرّ سألتبنفسي إن أنا أكون بعد في المدائن أنّ أنا كنت [فميلير ويث]. مع الهدف من أخيرا يذهب [بك تو] الصين أن يطوّر مهنتي, يصدق أنا هو جدير بالاهتمام أن يزور بعض [بوسنسّ بركتيس] عاديّة ويسطّر معايير ثقافيّة في الصين من دخيلة [بوينت وف فيو].

[غنإكسي] و [مينزي] - مفاهيم مهمّة ثقافيّة
حكمت التصرف من الناس صينيّة وتنظيمات بعد كثيرا ب [كنفوسنيسم]. لعمل أجنبيّة أن ينجح في الصين, هو مهمّة أن يفهم اثنان مفاهيم مهمّة اجتماعيّة جدّا أنّ يكون استنتجت من [كنفوسنيسم] - [غنإكسي] (توصيلات) و [مينزي] (وجه).

[غنإكسي] مفهوم مركزية في مجتمعة صينيّة. يعني حرفيّا, `[غن]' بوابة, عائقة, `[إكسي]' [منس] يقترنون أو يقيّد; هكذا يعني الكلمة توصيلات, علاقة, أو شبكة من العلاقات. يصبح هذا كلمة أكثر [ويدلي وسد] [إينستد وف] "توصيلات" و" علاقات" - بما أنّ لا من أنّ عبارات بشكل كاف يعكس ال يوسع تضمنات ثقافيّة أنّ [غنإكسي] يصف. جوهريّا, `يصف [غنإكسي]' التوصيل أو علاقة بين أيّ اثنان الناس الذي يكون اقترنت معا لأنّ واحدة قد أتمّ معروفة للأخرى, والأخرى يكون توقّعت أن يرجع المعروفة يوما ما [إين ث فوتثر].

هو طبيعيّة أنّ يتواجد [غنإكسي] بين قريبات, رفيق دراسة قديمة, [ك-ووركرس], [بوسنسّ برتنر], أو أيّ معارف قديمة. In characteristics, Guanxi is personal and cultivated through time, and usually it is built upon trust, though not sentimentality. Chinese tend to consciously build a guanxi network around them (Wang, 2005).

Guanxi is a critical means of entering into business in China. It is so pervasive in the Chinese business world that any business, local or foreign, inevitably faces guanxi dynamics. While Western businesspeople are pressured to keep their personal and professional lives separate, the lines between family, friends, and work are far blurrier in China. Guanxi is not inherently unethical though many corruptions do arise from such social phenomenon. When applied properly, guanxi helps business partners develop deeper and closer relationships than is standard in the West (Fernandez and Underwood, 2005, p22). Mianzi literally means face, and symbolizes a person’s esteem and honor.

Confucianism defines Chinese social behavior protocol. It stresses the social order through one’s proper behavior based upon his/her social status and relationship with others. Whenever a person does not conform with such social codes, or, does not acknowledge the other’s social status or reputation, it said one causes the other to lose face. “Giving” face is an act of honoring such social codes.

Losing or giving face is external and perceived according to social codes by others. It is important for Chinese to give face, especially in a public setting. When an act is perceived by the other and bystanders as losing face, it is very difficult to compensate or re-conciliate. Losing face one time can mean losing business with that client or contact forever.

Choice of Location
China does not have a homogeneous market; rather it is collection of many local markets. Each region in China is greatly different in local culture, economic development level, business practice and local government regulations (McGregor, 2005). Often a favorite product in one city is not necessarily a choice in another city. For example, Qingdao beer is a Chinese brand that sells all over the world and a favorite in Shandong province; but, in Beijing, the favorite beer is Yanjing beer, a local brand.

Among more than 300 cities, a majority of the foreign enterprises operate mainly in first tier cities – Beijing, Shanghai, Guangzhou and Shenzhen. These cities have well developed infrastructures for business; better developed rules and regulations; more efficient city government; a bigger talent pool and higher standard of living. The down side is the cost of doing business is also high and markets are saturating.

More foreign enterprises are looking to move into the second tire cities – Chengdu, Dalian, Tianjin, Qingdo, Shangyang and Chongqing (Marshall & Heffes, 2006). These cities are striving to develop their economic magnitude and eager to attract foreign investment. The downside is that they still lag quite far behind the first tier cities in business development and market sophistication. For foreign businesses, it takes more effort and patience to go through hurdles in government bureaucracy and deal with the lack of skilled managerial talent for hire.

The remaining Chinese cities are largely untouched by foreign businesses with the exception of a few multinational enterprises such as McDonald’s, KFC, WalMart and French retail giant Carrefour. Because of such vast differences, it is crucial to find a local partner originating from the city of choice. For instance, it is usually not a successful formula to have a Shanghaiing as a partner to work out a business deal in Beijing, and vice verso.

Negotiation of business
The concepts of guanxi and mianzi indicate that a majority of human interactions are personal based. Chinese generally don’t like to do business with strangers, but they will, if there is a guanxi person acting as a go-between. To have a business deal, most Chinese would like to take time to find out the human side of foreign business people. What sort of person you are is more important than what you do. A good deal of time is spent exploring your character. They want to know your background, your family situation, your likes and dislikes. This is a relationship and trust building process. To have help from a guanxi person (local partner) will move the process forward more smoothly.

Most of the getting to know each other process involves banquet and entertainment (Karaoke) and small talk. Until the local business decides that you are trustworthy and fit to work with, no formal, serious negotiation will happen. Therefore, patience is really a virtue in dealing with Chinese partners. One of the biggest mistakes Western companies make is to consider only China’s low costs of doing business, while underestimating the high transaction costs that comes with a business climate based on relationships and reputation (Loyalka, 2006).

As for formal meetings, being on time and dressing properly is important. It shows respect and seriousness to your business partner. During the meeting, Chinese tend to avoid saying no because they do not want to make you lose face. This can cause confusion and misunderstanding at times, so when you phrase questions, try not to ask questions that have to be answered yes or no; instead ask how or when they do certain things. Try to have a clear organizational hierarchy of the Chinese business; for lower level staff will always defer to their superior and an agreement with a subordinate can be easily denied by the superior. Present your plan in a clear and abbreviated form and get it translated into Chinese. If your Chinese partner is committed to a deal, many technical and practical details can be worked out at a later time.

The commitment to a business deal is far more important than a contract. Signing a contract is just an intention of the commitment. Many contractual details have to be reviewed and negotiated afterwards. Because law and regulations are in development and subject to change in China, a contract can sometimes be difficult to reinforce when economic situations change or government interference arise(Child, 2006). Therefore, to have good government “guanxi” to solve contractual disputes or government interference can be very beneficial.

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One Response to “Doing business in China”

  1. MJPHHAMERS Says:

    Dear Anyialsup,

    Although you give a clear description of the two concepts “guanxi and mianzi”, I find it a bit out of date and not bringing anything new to the existing literature available.It is easy to talk about guanxi to and audience who only have a limited understanding about China, or the Chinese business environment. There have been many articles, books, and other research paper on these topics. Why not go beyond the old concepts and explore what has been changing in the way people work nowadays. Because after ten years of strong growth, people and behaviour has significantly changed and so have the concepts that you describe as well.

    To start up business and gain trust you really dont need to go to KTV or late night dinners anymore. There is a new generation at work who follow modern business principles, who want to be transparant, who love to work with open price calculation, etc. The Dutch business community is loosing momentum if they dont gear up to the new business environment. There are more opportunities now then ten, twenty years ago in China. When China and chinese businesses are leap-frogging into the future we would do good to at least try to keep up with them.

    It would be a great help to the business community if specialists would no longer send them to the far east with somewhat outdated ideas and concepts.

    Also your concept on the difference of markets within China I find out of date. 3 years ago the comments still would have made sense. In the period of three years many companies have taken the step to go to second and third tier cities (cities for all means that still have a population between 3-5 million residents). Companies such as the Gillette company, P&G, unilever, Mars, etc, cover up to 350 cities in China. If you can find out what are the factors of succes or failure for these companies, you have a winning business model. Because the different regions may have different cultural behaviour (shanghai vs beijing in your example), but in the end companies need to build management models (and models are not build on individuals). Your article does not give answers on key questions

    My name is Marco Hamers I have been working in China for 9 years. As senior operations manager for SHV Makro Cash&Carry, have been consultant on how to structure sales force structure for international FMCGs in up to 175 cities, and currently working with Metro AG.

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